Overview
We want you to be happy with your HeartyKnots Handmade purchase. Because our products are handmade, please check your order carefully when it arrives.

Returns
Returns are accepted within 7 days of delivery only if the product is received damaged, defective, or incorrect.

To request a return, please contact us within 7 days and provide:

• Your order number
• A description of the issue
• Clear photos/videos of the product and packaging

Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. We will review the request and, where appropriate, arrange a replacement or refund.

Non-Returnable Items
Personalized, customized, or specially made-to-order products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Products that have been used, washed, altered, or damaged after delivery may not be eligible for return.

Refunds
Once your return request is approved, we will process the applicable refund to the original payment method or through another agreed method.

How to Contact Us
For return or refund requests, please contact us through our Contact Us page with your order details.

Thank you for supporting HeartyKnots Handmade. 🎀